Terms & Conditions

This Agreement, which may be amended from time to time, is a legally binding contract between You (“you” or “User”) and Emerdency LTD ("Emerdency", “we” or “us”). PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THE SERVICES TOTALLY OR PARTIALLY, OR PAYING FOR THE SERVICES OFFERED BY DENTAL PROFESSIONALS THROUGH THE WEBSITE www.emerdency.co.uk, YOU ACCEPT ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT. YOU ALSO ACKNOWLEDGE, AGREE, AND CONSENT TO OUR DATA PRACTICES AS DESCRIBED IN OUR PRIVACY POLICY WHICH IS INCORPORATED HEREIN BY REFERENCE. YOU ACCEPT THAT THIS AGREEMENT IS AS LEGALLY BINDING AS ANY OTHER AGREEMENT NEGOTIATED AND SIGNED BY YOU. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE ADVISED NOT TO USE THIS SERVICE. THE TERMS AND CONDITIONS IN THIS AGREEMENT APPLY TO ANY PARTIAL OR TOTAL USE OF THE SERVICE BY YOU, AND YOU ACCEPT TO BE OBLIGATED BY THESE TERMS AND CONDITIONS INDEPENDENTLY OF THE PORTION, NATURE AND TYPE OF THE SERVICE AVAILED ON OR THROUGH THE WEBSITE.

1. Definitions

1.1 Client:

Any User that avails the services offered through the Website, including booking an appointment with a Provider is hereinafter referred to as “Client”.

1.2 Provider:

Any dental professional that provides his/her services through the online platform of Emerdency (from here on “the Provider”).

1.3 User:

An individual accessing the Website and includes an individual registered in the database of the Website www.emerdency.co.uk, with the purpose of using the Services provided through the Website, as a Client or as a Provider (from here on “the User”).

1.4 Website:

Technology platform that unites Clients and Providers and gives services of added value to both, distinguished as www.emerdency.co.uk (from here on “the Website”).

2. Who we are

2.1 Emerdency

Emerdency is a limited company duly constituted under the laws of England and Wales, identified with the company number 11062548. It is domicile in England and Wales and it provides Website services of payment management and intermediation for dental consultations.

2.2 The Services

Emerdency offers and maintains the Websites and domains of Emerdency, including all the available services on the Website or through it.

2.3 Clients

Through the Website and the Services offered by Emerdency, Emerdency offers to Clients a simple and fast way to have access to dental professionals whom, as Providers, will indicate on the Website their available time slots and diary, in a way the Clients will be able to follow a booking process prior to the following steps:

a) The Client will enter his/her address or location, and will set a maximum distance they are willing to travel;

b) After introducing the previous data, on the Client´s interface will appear the Providers’ practices located within the radius of the maximum distance set by the Client, along with the available time for an appointment;

c) The Client will proceed to choose their preferred appointment and make payment according to Sections 3.4 and 3.5;

d) Once payment has been completed, the contact details of the selected dental practice will appear.

3. Our Terms & Conditions

3.1 Agreement of the Terms of Service

The following section contains the Agreement on the Terms of Service ("Terms of Service"). This Terms of Service regulate all of our Services provided to Users, which are offered with your prior acceptance without modification.

3.2 Rights in the Site and Use of Services

All content on the site, including but not limited to designs, text, graphics, photographs, artworks, user interfaces, videos, information, software, music, sound, computer code, and their structure, selection, coordination, expression, "look and feel" and arrangement of such content (the “Site Content”) is owned, controlled or licensed by or to Emerdency, and are our proprietary property with all rights reserved.

Through the Website, Emerdency grants Users a personal, non-exclusive, non-transferable, non-sub-licensable, revocable and limited right of access and use of the Services strictly with the purposes of exploring the Services and searching through the Providers for the scheduling of an appointment, acting Emerdency as an intermediate, in any case; complying with the Terms; to the extent permitted by the applicable law, including, but not limited to, local laws, state laws, national laws, and any other applicable regulations; and the User shall not, directly or indirectly: copy, modify, reproduce, translate, localise, hold or create derivatives from any part of the Website; attempt to decipher, reversal engineer, dismount, decompile or try to find the source code or the structure, sequence and organisation of any part of the Website; use the Website in any manner unwarranted or not authorised; use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission or collecting or harvesting any personally identifiable information, including account names, from the Site; and engage in any conduct that is reasonably likely to or that is intended to harm the Website or that interrupts or interferes with the Website.

This clause must be interpreted in a literal manner, considering the User does not obtain any other right that has not been mentioned in these Terms & Conditions.

3.3 Appointment Fees.

A non-refundable initial fee of £49 (“Standard Fee”) will be charged online when the appointment is booked. This fee covers the emergency assessment and X-rays (if clinically justified).

Promo Codes & Discounts:

From time to time, Emerdency may offer promotional codes or discounts that provide reduced pricing for appointments booked via the Website. Such promo codes: Are applicable only to the specified services and cannot be exchanged for cash. Must be entered at the time of booking and cannot be applied retroactively. Cannot be combined with other offers unless explicitly stated. May have expiration dates and limited availability. Are subject to modification or withdrawal at Emerdency’s discretion. Do not affect our refund policy; appointment fees remain non-refundable unless otherwise stated.

The creation of accounts and the access to the Services are free. Emerdency will only charge the Standard Fee to the Clients when an appointment or a telephone call is scheduled with a Provider. Once paid, the Standard Fee is NON-REFUNDABLE. Additional charges will apply in case of treatment and shall be paid according to the following Section 3.4.

3.4 Description of Treatment Fees.

In case an appointment is scheduled through the Website of Emerdency, the Provider will render the following services (exhaustively) at the accompanying service fees:

1. Initial appointment (£49): Includes: - Emergency assessment; and - X-rays (if clinically justified) Fee under (2) and (3) are payable on visit to the Provider directly.

2. Treatment (£40): - Prescription (excluding medication) - Semi-permanent filling (GIC)* - Re-cementing a Crown/Bridge/Veneer/Inlay - Management of an infected socket (caused by an extraction) - Management of an infected wisdom tooth - Draining of an abscess - Easing of dentures (this does not include anything that requires sending the denture away to a dental laboratory for repair)

3. Advanced treatment (£120): - Initiate root canal * - Extraction (excluding surgical extraction)*

* The Prices shown are treatment prices per tooth. Additional charges may apply if treatment of multiple teeth is required.

These services are only intended to cause dental relief. The Provider will have the discretion to refuse to lend any of the services (including teeth extractions) if the Client presents a complex or delicate medical history.

The Services offered through the Website of Emerdency do not include permanent treatments. In the event the Client needs a permanent treatment, the said treatment shall be payable and negotiated directly between the Client and the Provider. Under no circumstances Emerdency will be associated with permanent treatments, and therefore has no responsibility in any way for those treatments.

Surgical extractions are not included within the treatments provided via Emerdency appointment.

Following the appointment, should the patient’s symptoms remain unresolved, otherwise where a permanent treatment is required and patient is unwilling to avail the same, a second appointment will be arranged for the patient with the dentist free of charge within the time period of a week (7 days). Beyond this period, the patient agrees that the patient will have to arrange another appointment for a definitive treatment.

It is the Client’s sole responsibility to have a translator available if he/she needs it, the Emerdency or the Provider shall have no obligation to provide a translator for a Client.

3.5 Fund and Refund Management.

In case an appointment is booked through the Website, the User pays directly to Emerdency the Standard Fee.

Promo Code Usage & Refunds:

Promo codes apply only to the booking fee and do not alter our refund policy. Any discount applied via a promo code will not be refunded in cash or credit if the appointment is cancelled or missed. Emerdency reserves the right to decline promo code usage in cases of suspected misuse or fraudulent activity.

For booking an appointment with a Provider on the Website, the Client pays a non-refundable Standard Fee to the Emerdency. The Users acknowledge that Emerdency merely acts as a platform to connect Users and Providers. In case of any dispute arises between the Client and Provider, both agree to resolve it amicably. Emerdency shall not be responsible for refunding the appointment fee once payment has been made, except as required by applicable law.

Filing a transaction dispute or reversing a payment through your payment Provider or your bank is a violation of these Terms and Emerdency will be entitled to take appropriate action against any Client for such chargeback.

In addition to the recognition that Emerdency is not a party to any service contract between Client and Provider, you hereby release Emerdency, our Affiliates, and our respective officers, directors, agents, subsidiaries, joint ventures, and employees from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with Provider, whether it be at law or in equity. This release includes, for example and without limitation, any disputes regarding the performance, and quality of the Providers’ services provided to Client by a Provider and requests for refunds based upon such disputes.

For treatments, the Client will have to pay any extra amount directly to the Provider as specified in Section 3.4 of these Terms & Conditions. In the event a Client is forced to pay an unjustified extra amount, the Client shall keep a copy of the receipt and provide Emerdency with a copy of the same in order for Emerdency to consider the payments.

In the event the Client may want to change an appointment from one dental practice to another or change appointment time, this shall be done via communicating through the online contact form, no later than twenty-four (24) hours before the said appointment. According to section 3.4 of these Terms & Conditions, the appointment fee is non-refundable and Emerdency shall not be liable for any kind of full or partial refund.

3.6 No show/ Late Arrival to Appointments

Clients are expected to arrive at least ten (10) minutes before their appointment. If a Client arrives more than ten (10) minutes late, the dental practice has the discretion to either accommodate the Client or consider the appointment forfeited. If the appointment is forfeited, no refund will be issued. Clients are encouraged to notify the dental practice in advance if they anticipate being late.

Clients are encouraged to provide a list of any medications they are taking and disclose relevant medical history to the dental practice before or at the appointment. Failure to disclose essential medical information may impact the treatment that can be provided. Refunds will not be issued if treatment is declined due to undisclosed medical conditions.

The Providers are obligated to be punctual at Clients' appointments. However, as it is probable of the dental profession to attend to unexpected emergencies that need immediate attention, the Provider will have the right to overrun or postpone an appointment with the Client if any such emergency arises, in the event of which the Client will not have to pay any extra amount to re-schedule or for late attendance.

3.7 Routine Check-Up Appointments

Scope of Service Emerdency now offers a Routine Check-Up service, available only at select locations and during specific time slots as displayed on the Website. This service is intended for general dental assessments and does not include any treatment. The Routine Check-Up appointment comprises:

• A general dental examination
• Up to two (2) small X-rays if deemed clinically necessary by the Provider

Exclusions

• No dental treatment will be provided during this appointment.
• Any required treatment must be booked separately and will be subject to the availability of the dental practice.
• The treatment fees for any additional procedures are set by the dental practice and not by Emerdency.

Fees and Payment The normal fee for this appointment will be £49. Like the emergency appointments, promo codes may be offered. A non-refundable fee will be charged at the time of booking through the Website. The fee covers the assessment and any X-rays taken as part of the check-up. If treatment is required, it must be arranged and paid for directly with the Provider, according to their pricing structure.

Booking and Availability Routine Check-Up appointments are offered exclusively at participating dental practices and are subject to availability. The Client must review and confirm the available locations and times on the Website before booking.

Distinction from Emergency Appointments This Routine Check-Up service is entirely separate from Emerdency’s emergency appointment service. The terms and conditions governing emergency dental appointments remain unchanged, and Clients should not expect any emergency treatment as part of a Routine Check-Up appointment.

Changes and Cancellations The same cancellation and refund policy applies as per section 3.5. Clients must ensure they attend at the scheduled time, as failure to do so may result in forfeiture of the appointment fee.

7. Validity and Termination

7.1 Validity

These Terms & Conditions will be applicable on a User once such User accesses the Website or avails Services through the Website.

7.2 Termination by Emerdency

Emerdency may terminate the contract of Services of any User at any time including but not limited to the following reasons:

• infraction or breach in these Terms & Conditions by the User,
• erroneous use or misuse of the Services by the User
• or if the fact of allowing the Client’s access to the Services and their use may violate any local, state, or national law, normative or rule, or if it may expose Emerdency to legal responsibility of any kind.

Emerdency will do anything within its reasonable possibilities to notify the User of a contract termination for the said motives. Also, the User accepts that Emerdency will not be responsible to the User, or third parties for the contract termination or for the access by any means to the Services.

7.3 Termination by the User

The User may terminate the Services’ contract through the elimination of his/her registered account on the Website, however, the said elimination will not be allowed until the Client has paid any obligation he/she assumed or acquired because of the Use of the Services.

7.4 Survival of These Terms

All the content of these Terms & Conditions, because of their nature, should keep valid after termination of the Services’ contract (including, but not limited to, all limitations of liability, exemptions, indemnity obligations, warranty or guaranty exclusions, arbitration agreements, applicable law and the judicial forum, and the licenses and protections to intellectual property).